Refund policy

Cancellations, returns & damages

The cancellation of orders must be in writing to Chatsworth Estate Trading Limited by post or by email before orders have been dispatched. Any items ordered and dispatched must be returned at the purchasers cost. Items returned must be in sound order with the packaging remaining intact. Returned items should be returned without delay and must be received within 14 calendar days of delivery to you. Items may be returned to our store in person with prior agreement.

Items damaged in transit

Our hampers are all hand packed using the highest of standards. However, breakages can still happen.

If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are: defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample (i.e. faulty), we will exchange items without charge to you, for a period of 30 days from the date of sale or provide you with a full refund. We will check the items on their return, and we may request photos of the damage and packaging in order to enable us to investigate the matter.

Returns of clothing

If you decide to return or exchange a clothing item please contact us by email. Any clothing items ordered and dispatched (excluding those faulty or damaged) must be returned at the purchasers cost and be in sound order with the packaging intact. Returned items should be returned without delay and must be received within 14 calendar days of delivery to you. Items may be returned to our store in person with prior agreement.

Returned items

For returns authorised by Chatsworth Estate Trading Limited, items should be returned to the following address with a note setting out the order number (as shown on the order confirmation you received at the time of ordering) and the reason for the return:

Chatsworth Estate Trading Limited
Units 1-7, Riverside Business Park, 
Burton Road,
Bakewell
Derbyshire
DE45 1GZ