FAQs

Up-to-date information for popular topics on our website:

FAQs

Ordering

  1. When will a product be back in stock?
  2. I've seen a product in the shop; can I buy it online?
  3. Can I place an order for chilled products?
  4. What payment cards do you accept?
  5. When will I be charged for my order?
  6. Why hasn't my card been accepted?
  7. Can I use gift vouchers online?

Delivery & returns

  1. How much is delivery?
  2. Can I specify a day/time for my delivery?
  3. Can I track my order?
  4. Can you deliver to BFPO or PO boxes?
  5. Do you delivery internationally?
  6. My order is damaged, incorrect or missing; what should I do?
  7. Can I cancel or return my order?

Still can't find an answer to your question? Get in touch using one of the methods below. Please be aware that we are in the office Monday to Friday, 9am to 5pm.

Ordering
    1. We receive regular deliveries and aim to have most products back in stock within two weeks.

    2. Please email the product details and a photo if you have it to farmshop@chatsworth.org. If the product is still in stock, we will organise payment and delivery for you.

    3. We don’t currently offer delivery of chilled products.

    4. We currently accept payment by Visa, MasterCard, American Express, Apple Pay, Google Pay and Shop Pay.

    5. Your card will be charged for the full amount at the point your order is placed and your order confirmation is generated.

    6. It may be that you have not entered the correct billing address for the payment card. The billing address must exactly match the registered address of your credit/debit card. Please check that your card details are correct including the 3 digit security code from the back of the card.

    7. We are currently unable to redeem gift vouchers online.

    Delivery & returns
    1. Please see our order and delivery notes for full details on delivery costs.

    2. We don’t offer the option to select a delivery date. All orders are processed in the order they are placed and sent out within 2-3 days. Orders placed for 1-2 day delivery are despatched the same day if ordered before noon, if placed after this time the order will be despatched the next day for delivery the following day. If you are ordering after 12 noon on Thursday all orders will be despatched on Monday to arrive Tuesday.

    3. When your parcel leaves us you will be sent an email confirming the despatch, within this email there will be a link to allow you to track your order.

    4. We are unable to deliver to BFPO or PO boxes.

    5. We don’t currently offer delivery outside of the UK.

    6. If your order is damaged, incomplete or missing, please contact us at farmshop@chatsworth.org or call us at 01246 565411 ext. 8 and we will be happy to resolve this for you. If your order is damaged, we may request photos of the damage and packaging in order to investigate the matter fully.

    7. To cancel or return your order, please contact us at farmshop@chatsworth.org or call 01246 565411 ext 8 as soon as possible. Learn more about cancellations and returns >