Frequently Asked Questions

We receive regular deliveries and aim to have most products back in stock within two weeks.

We are only able to ship items which are listed on our online shop.

We don’t currently offer delivery of chilled products.

We currently accept payment by Visa, MasterCard, American Express, Apple Pay, Google Pay and Shop Pay.

Your card will be charged for the full amount at the point your order is placed and your order confirmation is generated.

It may be that you have not entered the correct billing address for the payment card. The billing address must exactly match the registered address of your credit/debit card. Please check that your card details are correct including the 3 digit security code from the back of the card.

We are currently unable to redeem gift vouchers online.

Please see our order and delivery notes for full details on delivery costs.

We apologise if your order has not reached you in time, the quickest way to resolve this is to contact the courier which you can do through the tracking link sent to your email address when your parcel was shipped. Parcelforce or Royal Mail should be able to advise on your parcels whereabouts and update your accordingly.

If you select a delivery date for your order we will endeavour to deliver your order on this day. All other orders are processed in the order they are placed and sent out within 2-3 days. Orders placed for 1-2 day delivery are despatched the same day if ordered before noon, if placed after this time the order will be despatched the next day for delivery the following day. If you are ordering after 12 noon on Thursday all orders will be despatched on Monday to arrive Tuesday. Following bank holidays all deliveries will be despatched on the Tuesday.

When your parcel leaves us you will be sent an email confirming the despatch, within this email there will be a link to allow you to track your order.

We are unable to deliver to BFPO or PO boxes.

We don’t currently offer delivery outside of the UK.

If your order is damaged, incomplete or missing upon arrival, please contact us at online.shop@chatsworth.org and we will be happy to resolve this for you. If your order is damaged, we may request photos of the damage and packaging in order to investigate the matter fully. Chatsworth Estate Trading Limited shall not be liable for lost, destroyed or stolen gift vouchers after the orders safe arrival.

To cancel or return your order, please contact us at online.shop@chatsworth.org as soon as possible. Learn more about cancellations and returns.