Fresh Food for Christmas Terms & Conditions

1. Collection Only

Christmas Fresh Food products are available for collection only from the Chatsworth Farm Shop and are not available for delivery.

2. Separate Orders Required

Christmas Fresh Food products cannot be purchased in the same order as standard online shop products. Separate orders must be placed for each order type.

3. Collection Dates & Timeslots

Customers must select an available collection date and timeslot when placing their order.
Collection is available only during the dates and times displayed at checkout.

4. Order Cut-off

Orders must be placed before the advertised Christmas Fresh Food order deadline. Once the cut-off date has passed, orders cannot be placed or amended.

5. Order Amendments & Cancellations

Orders cannot be amended online after they have been placed.
To request a change or cancellation, customers must contact the Farm Shop team as soon as possible. We cannot guarantee that amendments or cancellations can be accommodated once production has commenced.

6. Collection

Customers must collect their order from the location specified in their order confirmation.
Please bring your order confirmation email when collecting your order.

7. Late or Missed Collections

If you are unable to collect your order during your selected timeslot, please contact the Farm Shop team as soon as possible.
We reserve the right to dispose of any perishable products that are not collected within a reasonable period after the collection date.

8. Product Availability

All products are subject to availability.
In exceptional circumstances, we reserve the right to substitute an item with a product of equal or greater value. Any substitutions will be communicated where possible.

9. Product Information

Product images are for illustrative purposes only. As many items are handmade or prepared to order, appearance may vary slightly from that shown.

10. Allergens

Customers are responsible for reviewing product descriptions and allergen information before placing an order. Please contact us before ordering if you require further allergen advice.

11. Refunds

Due to the perishable nature of fresh food products, refunds will only be provided where required by law or where products are faulty, damaged or incorrectly supplied.

12. Contact Us

For queries regarding Christmas Fresh Food orders, please contact the Chatsworth Farm Shop team using the contact details provided in your order confirmation.

Chatsworth reserves the right to amend these terms at any time. The latest version will always be available on shop.chatsworth.org.